Refund policy

Due to the nature of our products, we do not accept returns or offer refunds on completed orders.

We make an exception in the following cases:

• Item never arrives — if your order does not arrive within a reasonable timeframe after the estimated delivery window, please reach out and we'll make it right.
• Item arrives severely damaged — if your order arrives in a condition that renders it unrecognizable or unusable due to damage in transit, contact us with photos of the item and packaging, and we'll review a replacement or refund.

To request a resolution under either of these circumstances, please contact us within 3 days of the expected delivery date, along with your order number and any relevant photos.

All other sales are final. We appreciate your understanding and are always happy to help with any questions about your order.